Student Tech Support
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The school help desks are here to serve the students and staff of District 214. Below is a compilation of basic iPad and App support troubleshooting that students can perform at home. If you are still having issues with your iPad please contact your school's help desk, which can be found on the right side. If you have a damaged iPad, please contact your school's help desk.
Support Links
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iPad Support
Please see the basic iPad troubleshooting techniques you can try.
- Restart your iPad. ()
- Make sure apps are up-to-date through Self Service.
- Make sure your iPad is up to date.
For other issues, see below.
Networking Issues
- For issues with your home network, .
Logitech Case & Crayon
and see how to troubleshoot your Logitech Crayon.
Accessibility
To learn how to utilize the Accessibility functions on your iPad,
iPad Split Screen
to learn how to use split-screen.
Screen Shot/Record
Email
to learn how to set up your email.
Document Scanning
to learn how you can utilize your iPad as a document scanner.
Notifications
to see how to turn on or off iPad notifications.
Control Center
To learn how to adjust your control center,
iOS Spotlight
Spotlight is a useful tool to search on your iPad, to learn how to utilize it.
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App Support
Schoology
to see how to sign in to Schoology.
For SWANK Video support -
If you are still having trouble with Schoology, you can access it via the web browser by going to
Notability
to see how to sign in to Google Drive and iCloud in Notability.
You can to view a video tutorial on organizing your Notability dividers and folders.
Infinite Campus
to learn how to sign into Infinite Campus on your iPad.
Safari
If you are having issues watching videos through Safari, to learn how to clear your cache.
Google Drive
Click on the above to see how to sign in to Google Drive on your iPad.
Zoom
If you are having an issue with logging into Zoom for your class, for instructions on how to sign in.
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App Status
When applications are not functioning as planned, we encourage people to check their statuses.
Schoology
Google Suite
Apple
Zoom
Help Desk Contacts
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Buffalo Grove Help Desk
847-718-4222Elk Grove Help Desk
847-718-4444John Hersey Help Desk
847-718-4901Prospect Help Desk
847-718-5266Rolling Meadows Help Desk
847-718-5728Specialized Schools Help Desk
847-718-7676Wheeling Help Desk
847-718-7165